Frequently Asked Questions
Answers to all your questions at by77
From opening an account to bonuses, payments, and security — find detailed information on all topics on this FAQ page.
Welcome to by77. On this FAQ page we have provided detailed answers to the questions our players ask most often. Whether it is creating an account, depositing via bKash or Nagad, game rules, bonus terms, or responsible gaming — you will find the right information here. If any question remains unanswered, our 24/7 Bangla live chat support is always by your side.
Account and Registration
To open an account at by77, you need an active mobile number and a password. The registration process is simple and fast — your account is ready in just a few minutes. Register with accurate information, as your details may be verified at the time of withdrawal.
Each player may create only one account. Creating multiple accounts is a violation of by77's rules and may result in account suspension or bonus cancellation. If you have any doubts, contact us via live chat.
by77 is for people aged 21 and above only. Participation by minors on this platform is strictly prohibited. Age-related information may be verified during registration.
Use the "Forgot password?" option on the by77 Login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you still have trouble, contact our 24/7 live chat.
Some details such as your mobile number can be changed by you directly from your account settings. However, for important changes like name or date of birth, you will need to contact our support team via live chat.
Deposits and Withdrawals
At by77, you can easily deposit money using bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100 for all methods. Deposits are completed in just a few minutes using your preferred mobile banking app.
Deposits via bKash are generally credited to your by77 account instantly. In rare cases, network congestion may cause a delay of a few minutes. If the deposit is not reflected, contact our live chat with your transaction ID.
Withdrawals from by77 are typically completed within 5 to 30 minutes. The minimum withdrawal amount is ৳500. You can receive your money quickly via bKash, Nagad, Rocket, or Upay.
by77 does not charge any additional fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own transaction fees. Check your payment provider's charges before making a transaction.
Withdrawal rejections are usually due to incomplete wagering, incorrect payment details, or account verification issues. Contact our 24/7 Bangla live chat — our team will help resolve the issue quickly.
Yes, transactions via Nagad and all other payment methods are completely secure. by77 uses SSL encryption to keep your financial information protected. Never share your PIN or password with any third party under any circumstances.
Games and How to Play
by77 has a vast game collection — slots, live casino, blackjack, cricket betting, fishing games, card games, and much more. You will find games from the world's top providers including Pragmatic Play, PG Soft, JILI, and Spribe.
You can bet on BPL and any other cricket match from by77's cricket section. Both pre-match betting before the game starts and live betting during the game are available. You can bet on various markets including team win, run totals, and individual player performance.
RTP (Return to Player) is the average payout rate of a slot or game measured over the long term. For example, if a game has an RTP of 96%, it means that over a long period, an average of ৳96 is returned for every ৳100 wagered. However, each round is independent and this rate does not guarantee results for any single session.
Yes. by77's games are provided by world-class game providers and run on Random Number Generator (RNG) technology. This ensures that every outcome is completely random and unbiased. Fair play is our core commitment.
Absolutely. by77 is built with a mobile-friendly design. You can play directly from the browser on any Android or iOS smartphone — no separate app download required. Game graphics and controls are optimized for mobile.
Bonuses and Promotions
After creating a new account, you will receive a 100% first-deposit bonus on your very first deposit, up to ৳15,000. That means if you deposit ৳5,000, an additional ৳5,000 bonus will be added. A 15x wagering requirement must be met to use this bonus.
A wagering requirement is the condition of placing a specified amount of bets before you can withdraw winnings from a bonus. The wagering requirement for by77's welcome bonus is 15x. That means if you receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets before withdrawing.
You can move up to VIP levels automatically by playing regularly at by77. There are five levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback increases at each level — from 0.2% at Bronze up to 1.0% at Diamond.
Cashback is added to your account every week based on your VIP level. Bronze level gets up to 0.2%, Silver 0.4%, Gold 0.6%, Platinum 0.8%, and Diamond level gets up to 1.0% weekly cashback.
Most bonuses can be used on all games, but certain games may be excluded for specific promotions. The list of included or excluded games will be mentioned in each bonus's description. See the terms and conditions page for details.
Security and Responsible Gaming
Yes. by77 keeps all your personal and financial information protected through SSL encryption technology. We never share your information with third parties. Read our privacy policy for more details.
Change your password immediately and notify our 24/7 live chat support. Our security team will take steps to secure the account quickly. Use a strong password and never share it with anyone to protect yourself from suspicious activity.
Yes. by77 gives responsible gaming the highest priority. You can temporarily pause your account for a set period if you wish. Contact our live chat about this or visit the responsible gaming page.
by77 always puts player wellbeing first. Various responsible gaming tools are available including deposit limits, time limits, and self-exclusion. If you feel gaming is having a negative effect on your life, contact our support immediately.
by77's support team is available in Bangla via live chat 24 hours a day, 7 days a week. To contact us by email, write to: [email protected] — our team will respond as quickly as possible.
Still have questions? Contact support
Our expert team is available 24/7 in Bangla and ready to answer any question you have.