by77 Privacy Policy

1

Purpose of This Policy

by77 ("we", "us", "platform") operates a safe and transparent online gaming environment for users in Bangladesh. This privacy policy tells you what information we collect, how we use it, and how we protect your privacy. By using our website by77.cam, you are considered to have given your consent to the terms of this policy.

2

Scope of Application

This privacy policy applies to all by77 services — including website browsing, account registration, deposit and withdrawal transactions, customer support services, and promotional activities. This policy does not apply to third-party websites or services outside our platform.

3

Personal Identity Information

When opening an account, we collect the following information:

• Full name (Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number (linked to bKash, Nagad, Rocket, or Upay transactions)
• Preferred payment method and mobile banking account number

4

Automatically Collected Technical Information

When you access our platform, certain information is recorded automatically:

• IP address and device identifier
• Browser type and version
• Page visit time and duration
• Cookie and session data
• Referral URL (the source from which you arrived at our site)

5

Transaction and Gaming Information

A record of every deposit (minimum ৳100) and withdrawal (minimum ৳500) transaction is stored in our system. This includes the transaction amount, time, method, and status. Gaming activity history (bet amounts, wins and losses) is used to ensure responsible gaming and to prevent fraud.

6

Cookies and Tracking Technologies

We use cookies to keep your login session active, save your preferences, and improve site functionality. You have the option to disable cookies in your browser settings, although this may limit the functionality of some services.

7

Service Operation and Improvement

The information collected is used for the following purposes:

• Creating, verifying, and managing your account
• Processing deposits and withdrawals (typically within 5-30 minutes)
• Providing customer support (24/7 live chat in Bengali)
• Diagnosing and resolving technical issues
• Improving the quality and usability of our services

8

Security and Legal Compliance

We use your information to detect and prevent fraudulent activity, comply with anti-money laundering (AML) regulations, and prevent multiple accounts or unauthorized access. All data is protected through SSL encryption technology.

9

Ensuring Responsible Gaming

We monitor your gaming patterns to identify potentially problematic behaviour and provide support when needed. To learn more about responsible gaming, please visit our Responsible Gaming page.

10

Promotional Communications

With your consent, we may send you new bonus offers, promotional information, and platform updates by email. You have the right to opt out of these communications at any time. To stop receiving promotional messages, email [email protected].

11

Sharing Information with Third Parties

by77 does not sell or rent your personal information under any circumstances. Only the necessary information may be shared with third parties in the following limited cases:

• Payment processing partners (bKash, Nagad, Rocket, Upay) — to complete transactions
• Technology service providers — to assist with platform operations, under strict confidentiality agreements
• Law enforcement agencies — when required to comply with lawful legal directives

12

Information with Game Providers

Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and other game providers may process limited session data to ensure fair gameplay. These providers follow their own privacy policies and your personal identity is not shared with them.

13

Technical Security

We follow industry-standard security practices to protect your information. All data transmissions are secured by SSL (SSL/TLS) encryption. Unauthorized access to our servers is prevented through firewalls and access control systems. Security measures are regularly reviewed and upgraded.

14

Password and Account Security

The security of your account also depends in part on you. We advise you to:

• Use a strong, unique password
• Never share your login details with anyone
• Always log out after logging in from a public or shared device
• If you notice any suspicious activity, report it immediately to [email protected]

15

Data Retention Period

We retain your information only for as long as necessary or legally required. Even after an account is closed, some information may be retained for a specified period to meet legal obligations and resolve disputes.

16

Right to Access and Correct Information

You have the right to view the personal information we hold about you and to request corrections where necessary. To use this facility, contact [email protected]. After verification, we will process your request as quickly as possible.

17

Request for Data Deletion

In certain circumstances you may request that your personal information be deleted. Please note, however, that some information may be our legal obligation to retain due to legal requirements (such as records of financial transactions) or active disputes. To request deletion, write to [email protected].

18

Opt Out of Promotional Communications

You may stop receiving our promotional emails at any time. To do so, send an email to [email protected] with "opt-out" in the subject. Please note that important account-related communications (transaction confirmations, security messages) cannot be stopped.

19

Closing Your Account

You may request to close your by77 account at any time. Any outstanding balance must be withdrawn before closing the account. To request account closure, contact [email protected].

20

Age Verification Policy

by77 strictly follows a 21+ age policy. We collect date of birth at the time of account registration and, where necessary, age is verified through identity documents. We do not knowingly collect information from anyone under 21 or assist them in creating an account. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

21

Policy Updates

by77 reserves the right to update this privacy policy from time to time. You will be notified of any significant changes via your registered email or through a notice on the platform. Continued use of our platform after any changes will be considered as your consent to the updated policy. The date of the most recent policy is shown at the top of the page.

22

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali

Members of our privacy team will process your request as quickly as possible. You may also visit the related pages: Terms and Conditions and Responsible Gaming.

23

Applicable Law

In formulating and implementing this privacy policy, we follow the Fair Information Practice Principles. Our platform is operated as a safe and reliable environment, and we strive to follow international best practices for data protection.